Privacy notice

Reigatefire is responsible for deciding how your information is used here. We don't have a postal address or an ICO registration number on file to share, so the contact page is the right route if you want to ask us anything about this notice or your information.

Our enquiry form, delivered through Basin (usebasin.com), asks for your name, email address, phone number, postcode or address, and a few lines about the fire risk issue you're facing. Please do not send photographs that show people. If one does, we delete the photograph. Anything you send us afterwards by message is added to that record, and the delivery network hosting this site automatically logs technical details such as device and browser information.

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. Alongside that, we keep a note of what you've told us, take steps to stop the site being misused, and, on occasion, act under a legal obligation. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. None of this feeds into marketing, profiling or automated decision-making, and we don't sell what you give us.

Several organisations play a part in getting your enquiry where it needs to go and in keeping this site working properly. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

Given how this site and its hosting are set up, your information can end up being processed in more than one country. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

We serve this site, enquiry form included, over an encrypted connection, and only the people who deal with enquiries can access what you send us.

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

We've built this site with adults facing a fire risk issue in mind, not children under eighteen. If we find that a child has sent us an enquiry, we'll remove it rather than use it.

No cookies are set by this site, there's no analytics running, and nothing here tracks you for advertising. The only automatic record kept is the technical log described above.

This notice may be revised now and then, perhaps because our processes change. Whatever appears here at the time you read it is the version that applies.